Privacy & Cookie Policy

1. Introduction

Buster's Pizza & Donair USA, Inc is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at https://busterspizza.com, use our mobile app, place an order online or by phone, sign up for our rewards program, or interact with us in one of our restaurants.

Many Buster's locations are operated by independent franchisees. Franchisees may have their own data collection practices in addition to, or separate from, this Policy — for example, at the point of sale in-store. Please contact the specific location directly for questions about its practices where applicable.

By using our Services, you agree to the practices described in this Policy. If you do not agree, please do not use our Services.

2. Information We Collect

Information you provide directly:

  • Name, email address, phone number, and delivery/billing address
  • Account credentials, if you create a Buster's account or rewards profile
  • Order details and food preferences
  • Payment information (processed and tokenized by our third-party payment processor, we do not store full card numbers)
  • Information you submit through customer service, feedback forms, or contest/promotion entries
  • Job application details, if you apply for a position with us

Information collected automatically:

  • IP address, device type, browser type, and operating system
  • Pages visited, time on site, referring/exit pages, and general location (city/region level)
  • Information collected via cookies and similar technologies (see Section 5)

Information from in-store interactions:

  • In-store kiosk or point-of-sale order information
  • Loyalty card or phone number provided at checkout, if applicable

Information from third parties:

  • Delivery partners (e.g. DoorDash, Uber Eats, etc.), if you order through them
  • Analytics and advertising partners, such as Google Analytics, Meta, etc.

3. How We Use Your Information

  • Fulfill and deliver your orders, and process payments
  • Create and manage your account or rewards profile
  • Respond to customer service inquiries and feedback
  • Send order confirmations, receipts, and service-related communications
  • With your consent, send marketing communications, promotions, and offers
  • Personalize your experience on our Services
  • Analyze usage trends and improve our website, app, and in-store experience
  • Detect, investigate, and prevent fraud or security incidents
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information for money. We may share information in the following circumstances:

Please note: Mobile information and SMS opt-in consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

  • Service providers/vendors who help us operate our Services — e.g., payment processing, hosting, email delivery, analytics, and delivery logistics
  • Franchisees operating the Buster's location relevant to your order or visit
  • Advertising and analytics partners, which may be considered "sharing" under some state privacy laws (see Section 7)
  • Business transfers, such as a merger, acquisition, or sale of assets
  • Legal and safety reasons, including to comply with law, respond to legal process, or protect the rights, property, or safety of Buster's, our employees, franchisees, or the public

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to operate our Services, remember your preferences, measure performance, and support advertising. You can manage cookie preferences through our or your browser settings. Disabling cookies may affect site functionality, such as saved carts or login sessions.

6. SMS Text Messaging & Mobile Communications

If you choose to receive text messages from us, the following terms apply:

  • Consent Collection: We collect your consent to send SMS messages in a few different ways, depending on the type of communication.
  • Feedback & Order Updates: Customers may provide verbal consent at the point of sale. Our staff will ask the following question: "Would you like to receive a brief feedback form via SMS after your order to help us improve our customer service, with the strict guarantee that your phone number will never be shared with third parties?" If you agree, this consent is recorded in our Point-of-Sale (POS) system along with the date, time (timestamp), store location, phone number, and your order reference.
  • Feedback Forms and Consent Updates: When you receive a text message asking for order feedback, it will include a link to a web form. Inside this form, you will have the option to manage or update your choices for receiving future text messages. Any changes you make on this form are recorded digitally with the date and time.
  • Message Scope & Frequency: You will only receive the types of messages you explicitly opted into. Message frequency varies based on your interactions with us.
  • Message and Data Rates: Message and data rates may apply.
  • Opt-Out & Assistance: You can reply HELP for assistance and STOP to opt out at any time. Opting out of one type of messaging will not automatically opt you out of essential transactional messages if you have separate active consent for those, unless you reply STOP to all communications.
  • Mobile Data Sharing: Mobile numbers collected for SMS communications are not shared with third parties or affiliates for marketing or promotional purposes.
POS screen showing the SMS consent prompt displayed to customers at the point of sale
The SMS consent prompt as it appears on our Point-of-Sale (POS) screen.

7. Your Choices & Rights

  • Marketing communications: Unsubscribe via the link in any marketing email, or update preferences in your account settings
  • Cookies: Adjust preferences through our or your browser
  • Account information: Update or delete your account by contacting us, find more details by clicking Do Not Sell or Share My Personal Info link available in footer

8. State-Specific Disclosures

Depending on your state of residence, you may have additional rights regarding your personal information, such as the right to know what information we've collected, request deletion or correction, opt out of the "sale" or "sharing" of personal information for cross-context advertising, and not be discriminated against for exercising these rights.

To exercise applicable rights, contact us using the information in Section 13. We may need to verify your identity before processing a request.

9. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without parental consent, consistent with the Children's Online Privacy Protection Act (COPPA). If you believe we have inadvertently collected such information, contact us using the information in Section 13 and we will take steps to delete it.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page, and, where required by law, we will provide additional notice.

13. How to Contact Us

If you have questions about this Policy or wish to exercise your privacy rights, contact us at: Buster's Pizza & Donair USA, Inc. Email: legal@busterspizza.com Phone: 307-555-5555